Holiday Inn Express Canterbury, an IHG Hotel

The staff are outstanding. The level of service better than a 5 star hotel. Each guest is welcomed with generosity and kindness. The hotel is immaculately clean, nothing is too much effort. I had read previous reviews but couldn’t believe how good they were but they were no exaggeration. The manager is incredible he is out meeting guests with genuine pleasure. He used to run a hotel in Dubai, Holiday Inn are very lucky to have him. His whole staff share his ethos. I was given a quiet room and there was no motorway noise. It has good electric car charging points ,I needed to charge my electric car and they are only hotel in the area that have them. There is easy parking too.

We really enjoyed our stay in this hotel. We have been greeted by the hotel manager, and within minutes checked in, everything explained very clearly. The staff was very friendly and helpful. There is a small restaurant/bar where we were able to order a nice pizza and some chips. Good selection of food and drinks. The room was clean and decent size. Towels and essential toiletries available. Hairdryer, too! Breakfast in the morning - plenty to choose from, amazing coffee and toast! It was busy, but we didn't have a problem getting a table or getting food. The staff was checking all the time if everything was there, and if not, they were quickly topping it up. It's definitely a great place to stay for a night when you want to visit Canterbury or when you are driving to get a ferry or eurotunnel and you need to rest.

The purpose of our visit to Canterbury was to drop our son to university. We booked 2 nights are the hotel. The hotel is situated a few minutes drive from town, it is a quiet location set in from the main road. We had been advised that all the food prepared in the kitchen is cooked fresh. The breakfast bar offered great choice and the food is consistently replenished as needed. On the second night we decided to eat dinner at the hotel and it did not disappoint, the food was fresh and delicious. The most important thing for me when staying at any hotel is the cleanliness and staff and this hotel excelled in both. It is obvious that the Manager and his team take great pride in their work to ensure guests enjoy a comfortable stay. The team and their manager are a credit to The Holiday Inn Group.

I have stayed in travel lodges and four star plus hotels and this place really did exceed my expectations . I think it should be ranked way higher. I had wanted to take my mum to a lovely place and I feel I achieved this. Wow ! I was blown away. The breakfast was lovely. All known brands. V clean. Tables cleared v quickly. The staff were very attentive and extremely friendly and polite . The staff went out of their way to be helpful and friendly. Every single member of staff no matter what their role. If I went to the reception desk I didn’t get ignored who ever was passing came to see me and made sure the correct member of staff was called for if they couldn’t help. They offered to make a coffee for me when I was waiting in the lounge for a taxi. The manager was visible and was more than willing to muck in which was lovely to see . An amazing place and I would definitely book again if I return to Canterbury.

The facilities in the room were in ver good conditions. Above all the staff were extremely friendly, helpful, warm, positively encouraging and willing to support all our needs and requests as it relates to our visitro Kent. This experience was consistent from when we checked-in to when we checked-out.